The Management of Dott. Bonapace & C. Sri, are fully aware of the implications linked to the concept of "quality" deriving from its activities, recognizes that a responsible economic strategy is essential for the success of the Organization, for the satisfaction of the Customer and all Stakeholders.

Dott. Bonapace & C. Sri therefore defines a system of corporate values and undertakes to pursue a policy of continuous improvement of its performance, minimizing, where technically possible, the dangers for the environment, for society and for people, deriving from the development of its activities. The Quality Policy set out here defines the values and guidelines that the Company intends to pursue and disseminate to all staff so that it constitutes the behavioural reference for each collaborator. This policy is aimed at the following aspects.

Towards the Customer

• Consider the Customer's expectations as primary requirements in the planning and implementation of the Company's products/services.

• Develop a strong customer orientation with reference to the following requirements:
  
  • Courtesy, empathy, and transparency in communications.
  • Maintenance of supply commitments.
  • Professionalism, speed, and effectiveness of the staff.

The objective measure of success, regarding the above, are determined by the level of customer satisfaction and their propensity to continue using the Company.

Towards the Market

• Constantly search for the most competitive solutions in terms of price/performance.
• Search for new market opportunities that allow the optimization of resources.

The measure of success in relation to the above is represented by the maintenance or increase in business volume.

Towards the Staff

• Maintain a high level of motivation, empowerment and involvement of staff.
• Ensure the training and professional growth of collaborators to maintain high levels of competence.
• Develop among all staff a culture oriented towards Quality, the Customer, and the search for continuous improvement.
• Develop a spirit of enterprise and identification with it among all staff.

The measure of success regarding the above can be verified through the perception of managers, the trend of turnover and absenteeism.

Towards Ownership/ Members/ Shareholders

• Guarantee the offer of high-quality products/services at competitive prices.
• Look for opportunities to maintain or increase the competitiveness of its services.

The measure of success in relation to the above is represented by the performance of the Company's economic results.

Towards business processes

• Develop and maintain a process control and monitoring system, oriented towards problem prevention and based on objective indicators.

Towards the Community

• Be sensitive and positive towards social, environmental, ethical, and legal aspect.